Thank you for shopping with Aswath Naturale Pvt Ltd at our website www.herbhari.com ("Company", "we", "us", "our"). This Returns & Refund Policy explains when and how customers can return products or request refunds for purchases made on our website www.herbhari.com.
Because we deal with health, wellness and food products, returns are restricted for safety and hygiene reasons, as explained below.
Due to the perishable and consumable nature of many of our products (such as A2 Desi Cow Ghee, Gir cow ghee, health mixes, edible oils, etc.), we do not accept returns of products that have been opened, used, tampered with, or whose original packaging or seal is broken, except in cases of damage, defect or wrong product delivered.
Personal care and wellness items (such as hair oils, powders, herbal preparations) are also not returnable once opened, for hygiene and safety reasons.
You may be eligible for a return or replacement only in the following situations:
In all such cases:
Unless they are defective, damaged in transit, or incorrectly supplied, the following categories are not eligible for return or refund:
For damaged, defective, wrong or expired products: You must raise a return/refund request within 24–48 hours from the date and time of delivery.
Requests received after this window may be rejected, as the condition of the product cannot be verified reliably.
To initiate a return or refund request:
Our team / official will review your request and update you on approval, rejection, or need for more information.
We may request you to return the product or dispose of it safely, depending on the situation.
In cases where we ask you to physically return the product (for inspection or other reasons), we will inform you whether:
If the return is due to our error (wrong, damaged, or expired item), we will typically bear or reimburse reasonable return shipping charges.
If the return is due to reasons attributable to the customer (e.g., incorrect address, refusal to accept delivery without valid reason), we may deduct forward and/or return shipping charges from any refund, as per our discretion.
All returned or claimed products are subject to quality and damage inspection.
A refund or replacement will be processed only after we verify the issue (through returned goods or adequate photo/video proof).
If the product does not pass inspection or the claim is found to be invalid, we may decline the return or refund.
Once your return/refund request is approved:
You may request cancellation of your order before it is shipped by contacting our support team.
If you purchased Herbhari products via third‑party platforms such as Amazon, Flipkart, Zepto, etc., the return and refund process of that platform will apply.
Please raise your request directly through the respective marketplace app/website and follow their policies and timelines.
We may update or modify this Returns & Refund Policy from time to time to reflect changes in our products, logistics, legal requirements or business practices. The latest version will always be available on www.herbhari.com, and the "Last updated" date at the top will indicate the current version.
For any questions or to raise a return/refund request, please contact:
Herbhari / Aswath Naturale Pvt Ltd